Featured apps and capabilities for Field Service Management
Field Service Management groups key applications and capabilities into packages that can scale with you as your needs change.
Phi Magnet for Field Service Management
Accelerate productivity with generative AI experiences on the Magnet Platform.
Field Service Marketplace
Collaborate with contractors, manage work assignments quickly and only outsource work to the best fit.
Schedule Optimization
Automate scheduling to improve productivity across your field resources.
Mobile Agent
Make it easy for workers to manage tasks, locations, and inventory on the go.
Field Service Territory Planning
Manage field service tasks and technicians through a modern, configurable interface.
Asset Management
Track locations, stock, and history for inventory and parts in a single repository.
Workforce Optimization
Manage teams effectively with real-time visibility into agent scheduling and performance.
Dispatcher Workspace
Handle field service tasks and workers efficiently in a modern, configurable interface.
Field Service Contractor Management
Track and manage work assigned to third-party contractors.
Planned Maintenance
Schedule maintenance automatically based on time and usage to keep assets up and running.
Capacity and Reservations Management
Plan work distribution for your internal and external teams.
Virtual Agent
Resolve issues fast and scale your organization with intelligent chatbots.
Inventory Management
Source and track field service parts easily so technicians have what they need.
Task Bundling
Consolidate multiple work order tasks into a single bundle for scheduling.
Field Service Multi-Day Task Scheduling
Define, schedule, and visualize long cycle work effectively.
Equipment Scheduling
Simplify the task of scheduling specialized tools and equipment.
Field Service Crew Operations
Simplify the process of managing technician teams and complex work orders.
Continual Improvement Management
Initiate and track improvements to drive new levels of service efficiency.
Predictive Intelligence
Use machine learning to make recommendations and improve efficiency.
Performance Analytics
Analyze trends with KPIs, metrics, and dashboards for field service.
Process Mining
Improve outcomes by optimizing process flows to streamline work.
Built on the Phi Magnet Platform
Field Service Management draws from AI-powered platform capabilities, so
you can streamline field service operations, enhance scheduling and
dispatch, and empower technicians. Transform your business with a
single, unifying platform for the enterprise.
Magnet platform to make work flow
Phi Magnet is the single cloud application platform all Phi Systems products run on. Automate, simplify, and connect work across the enterprise to move your business forward.
Intelligent automation
Supercharge your workflows with machine learning and AI-powered experiences. Gain insights, identify trends, and make data actionable.
Knowledge management
Promote self-service with a single source for knowledge across the organization. Provide consistent, proven resolutions to customers and employees so they can quickly access what they need.
Process Mining
Enable fast, data-driven improvements with in-platform process mining. Enhance resources according to work requirements and demand.
Security lives at the center of all we do
Data security is critical to your business. The Magnet Platform arms you with the tools and processes you need to improve your security posture. We also help you adhere to regulatory compliance to keep sensitive data safe.
Benefits
Modernize your field service by connecting digital workflows with Phi Magnet.l
Empower dispatchers and technicians
Use AI to scale resources, upskill teams, and free up productivity time for your workforce. Reduce manual effort and simplify processes.
Optimize scheduling and dispatch
Automate work orders, improve work planning, and simplify crew management. Assign jobs to the right resources based on territories, priorities, and skills.
Streamline operations and service delivery
Gain end-to-end visibility of work orders, tasks, and teams to maintain smooth operations, data accuracy, and consistent field service experiences. Reduce truck rolls and eliminate silos with unified field and customer service.
Role-based apps for Field Service Management
Add continuous value to the business, no matter what hat you wear. Find cost reductions and efficiencies across your organization while you minimize efforts for your customers and employees.
VP of Field S
Unlock opportunities to optimize operational efficiency. Deliver exceptional customer service and drive strategic decisions to improve service operations.
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Workforce Optimization
Streamline workforce management for internal and third-party resources to meet business needs.
Schedule Optimization
Automate scheduling to improve productivity and get work done in order, on time, and on budget.
Planned Maintenance
Make managing your maintenance work much easier for both your team and your customers.
VP of Service Operations
Empower your service organization to deliver exceptional experiences to customers. Increase visibility into operations and improve overall field service efficiency with AI-driven process optimization.
Workforce Optimization
Optimize schedules and tasks for work requirements and demand.
Continual Improvement Management
Connect process improvements to your overall business strategy, and make intelligent decisions based on KPIs.
Process Mining
Get a clear visualization of your team performance. Optimize process flows and streamline work.
Dispatchers
Improve scheduling and dispatch with streamlined visibility into crews, operations, and capacities.
Field Service Marketplace
Scale operations with third-party contractors and create your own Contractor Marketplace.
Field Service Territory Planning
Allocate, organize, and manage territories to optimize resources and workload coverage.
Asset and Inventory Management
Manage and track field technician stock. Enable efficient part transfers with proactive notifications.
Technicians
Use human-centric AI and intuitive mobile tools to reduce effort to resolve issues quickly. Improve technician productivity and service quality.
Phi Magnet Assist for Field Service Management
Improve your service quality and productivity with AI.
Mobile Agent
Resolve issues promptly and enhance your service quality with intuitive mobile tools.
Virtual Agent
Get flexibility to route issues to a chatbot automatically. Reduce call volumes and increase efficiency.
What You Get
Field Service Management simplifies work processes to help you solve business problems, and our experts can help you get the most value from your product. We offer services tailored to your needs and unrivaled support. Whatever workflow you need to simplify, we have a package and pricing plan that works for you.
Asset Management
Planned Maintenance
Field Service Management
Dispatcher Workspace
Dynamic Scheduling
Field Service Mobile
Read Use Case Guide
Learn how field service organizations play a crucial role in shaping the overall service experience.
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The Magnet Platform connects people, functions, and systems across your business. Check out the latest apps and capabilities.